Return & Refund Policy

Return & Refund Policy

Return window

You may request a return within 7 days of delivery if the item is unused, unwashed, and in its original packaging with all tags attached.

Items we cannot accept back

• Cosmetics, skincare and perfumes once opened or unsealed, for hygiene reasons
• Innerwear and prayer wear once unsealed
• Items damaged by the customer
• Custom-stitched or altered items

How to request a return

Contact us with your order number and photographs of the item. Our team will confirm the return and share the return address.

Refunds

Approved refunds are issued to the same method you paid with, or by EasyPaisa / JazzCash / bank transfer where that is not possible. Refunds are processed within 7-10 working days of us receiving and inspecting the returned item.

Wrong or damaged item

If we sent the wrong item or it arrived damaged, tell us within 48 hours of delivery with photographs and we will replace it or refund it in full, including delivery charges.